Everything You Need to Manage Communities
A workforce automation platform with AI-powered tools, deep PMS integrations, and enterprise-grade security.
Platform features
Purpose-built AI modules that understand your governing documents, live PMS data, and community knowledge — answering questions, drafting content, and giving your team tools to work faster.
Manager Chat
Your team's internal AI assistant. Look up policies, check community details, pull real-time PMS data — balances, violations, work orders, architectural requests — without digging through folders or waiting for answers. Supports private and business modes.
Knowledge Assist
Transform internal knowledge into an AI-searchable resource. Upload employee handbooks, training materials, phone system manuals — and let AI instantly surface answers for company-wide questions and new employee onboarding.
Writing Assist
AI-powered content creation with community context. Five built-in templates for announcements, email responses, document summaries, draft rewrites, and board communications. Full tone, reading level, and length controls. Attach documents for context. Association-aware — pulls from the selected community's governing documents automatically.
Resident Chat
24/7 AI answers for residents on your website. Residents ask questions in natural language and get instant, accurate responses from their community's CCRs, bylaws, and policies. Authenticated access for account-specific data like balances and compliance status. No app required.
Budget Assist
Premium — Confirm availabilityAI-powered budget forecasting and analysis. Analyze association budgets, compare year-over-year trends, and generate forecasts for board presentations. Helps your team prepare for budget season with data-driven recommendations.
M365 Integration
Confirm availabilityDeep Microsoft 365 connectivity across the platform. M365 SSO is live today. Confirm availability: direct access to manager Outlook emails, AI-drafted responses placed into draft folders for review, and document integration across modules.
Three Types of Knowledge Sources
Documents, Q&A entries, and web links feed into all chat modules — ensuring consistent, accurate responses across the platform.
Documents
Upload PDFs, Word docs, or pull from PMS document libraries. AI-powered embedding (RAG) for fast, accurate retrieval.
- Upload directly or pull from PMS
- Permission levels: Public, Resident, Board, Community Manager
- Company-wide or per-association scoping
- Processed through AI-powered RAG for instant retrieval
Q&A Entries
Manually enter question-and-answer pairs for FAQs, community-specific answers, or corrections.
- Company-level (e.g., "What are your office hours?")
- Association-level (e.g., "When is trash day at Oakwood?")
- Precise control over specific answers
- No need to upload a full document
Web Links
Specify a URL and SmartAssist auto-parses content into its knowledge store with configurable refresh.
- Auto-refresh on configurable frequency
- Ideal for community websites and HOA portals
- Eliminates manual document updates
- Company-wide or per-association scoping
Automatic Source Scoping
Company-wide sources are shared across all associations. Association-specific sources apply only to that community. When a user selects an association, the AI automatically combines both for context-aware responses.
No Hallucination — Answers Only From Your Documents
SmartAssist uses Retrieval Augmented Generation (RAG) to deliver near 100% accuracy with built-in quality safeguards.
Near 100% Accuracy
AI answers only from embedded documents — no hallucination. Every response is grounded in your actual community data and governing documents.
Missing Info Detection
When the AI can't find an answer, it explicitly says so — no guessing. The interaction is flagged for staff review, creating a feedback loop that identifies documentation gaps.
Onboarding Intelligence
AI scans your document library folders and filenames, suggests which documents to include, auto-recommends permission levels, and matches common document types (CC&Rs, bylaws, architectural guidelines).
Roles & Permissions
Pre-configured roles with sensible defaults. Access is scoped by association — managers only see their assigned communities.
Billing Admin
Manages subscription and billing settings with limited access to platform configuration.
Company Admin
Full access to all features, company-wide settings, employee management, role assignment, and all associations.
Community Manager
Access to assigned associations only. Full use of operational modules — Chat, Writing Assist, Knowledge Assist — but cannot modify company settings.
Configuration at Three Levels
Company-wide settings, per-module configuration, and per-association customization.
Company Configuration
- Company profile and branding
- Employee management and role assignment
- PMS integration credentials and sync
- Global preferences across all associations
Manager Chat Config
- Module enable/disable per association
- Document source selection and permissions
- Knowledge base management
- AI behavior and response settings
Resident Chat Config
- Chat widget customization and branding
- Authentication settings per question type
- Document access permissions by role
- Escalation settings and welcome messages
Up and Running in Hours, Not Months
Fast onboarding with AI-assisted setup that gets smarter over time.
PMC Onboarding
Under 1 hour- Telebria team adds customer record
- Configure API credentials to PMS
- One-time setup — ready to go
Association Onboarding
Under 1 hour each- Enable/disable features per community
- Configure document access & permissions
- AI-assisted setup for faster onboarding
See the Full Platform in Action
Book a personalized demo and discover how SmartAssist can streamline your operations.