Now Available

The AI Command Center for Community Management

Empower your team with intelligent assistants that understand governing documents, answer resident questions instantly, and streamline every aspect of HOA and condo management.

Document-Grounded AIM365 IntegrationMonth-to-Month, No Setup Fees
Book a DemoExplore Platform
200+ communitiesEnterprise-grade Security99.9%+ Uptime

Integrates with your existing tools

Microsoft 365
VANTACA
FRONTSTEPS Official Partner

Additional PMS integrations available — ask us

Platform

One Platform, Every Stakeholder

Managers, board members, and residents get the right tools with the right access level.

AI-Powered

AI That Knows Your Communities

Not a generic AI tool. SmartAssist AI is trained on your specific governing documents and knowledge base, delivering answers that are accurate, relevant, and properly sourced.

Understands Your Documents

AI indexes CCRs, bylaws, rules, and knowledge base to provide accurate, sourced answers. No hallucination — answers ONLY from your embedded documents, achieving near 100% accuracy.

Three Knowledge Source Types

Documents (PDFs, Word docs uploaded or pulled from your PMS), Q&A Entries (manually curated answers for FAQs), and Web Links (auto-parsed and auto-refreshed from your community websites). All sources work at the company level or per-association.

Learns Your Communities

When a manager or resident selects an association, the AI automatically combines company-wide and community-specific sources. Each association gets its own context — Oakwood's pool rules are different from Maple Ridge's.

Explore AI Suite

Up and Running in Hours, Not Months

Three simple steps to transform how your team manages communities.

Step 01

Connect & Upload

Configure your PMS integration (Vantaca or FrontSteps) and upload community documents. AI-assisted onboarding scans your document library, suggests what to include, and auto-recommends permission levels.

Step 02

AI Learns Your Communities

SmartAssist embeds your documents into its knowledge base and syncs association, unit, and contact data from your PMS daily. Real-time API access for balances, work orders, and compliance items.

Step 03

Everyone Gets Answers

Residents get 24/7 chat on your website. Managers get AI-powered writing, research, and document lookup. Staff search internal resources instantly. Your whole team benefits from day one.

By the Numbers

0+

Communities Managed

0%

Resolution Without Staff

Instant

AI Responses

<0 Hr

Setup Per Community

Frequently Asked Questions

Everything you need to know about SmartAssist.

SmartAssist is purpose-built for Community Management Companies (CMCs) that manage HOAs, condominiums, and planned communities. Unlike generic property management software designed for rentals, every feature is tailored for the unique needs of association management.
SmartAssist uses Retrieval-Augmented Generation (RAG) to index your CC&Rs, bylaws, rules, resolutions, and knowledge base articles. When a question is asked, the AI retrieves relevant document sections and generates accurate, sourced answers specific to that community.
Yes. SmartAssist provides role-based access so managers, board members, and residents each see an interface tailored to their needs. Residents can access a branded chat portal to ask questions and get instant answers, while board members have access to deeper analytics and document tools.
SmartAssist integrates with Vantaca, FrontSteps/Caliber, and Microsoft 365 — with daily data sync and real-time API access. SSO is included via M365 and Google Workspace. Our integration model supports any PMS with an API.
Absolutely. SmartAssist uses enterprise-grade security with data encryption at rest and in transit, multi-tenant data isolation, and role-based access controls. Your data is never used to train AI models for other organizations.
SmartAssist uses Retrieval Augmented Generation (RAG) to deliver near 100% accuracy — the AI answers only from your embedded documents, never guessing. Every response includes source citations. When the AI can't find an answer, it explicitly says so and flags the gap for your team to review.
PMC onboarding takes under 1 hour — we set up your company record and PMS API credentials. Each association onboarding also takes under 1 hour: enable features, configure document access, and let AI-assisted setup handle the rest. Premium and Enterprise plans include dedicated onboarding specialists.
When the AI cannot find a confident answer in your documents, it transparently tells the user and suggests they contact their community manager directly. This prevents misinformation and ensures every answer is reliable.
Take the next step

See What AI Can Do for Your Communities

Join the community management companies already using SmartAssist to reduce staff workload, answer residents instantly, and give your team time back for the work that matters.

Book a DemoView Pricing
No Setup FeesMonth-to-Month14-Day Trial with Your Data