Get Answers When You Need Them
No more phone tag or waiting for office hours. Ask your community AI assistant anything, anytime.
Sound Familiar?
These are the challenges SmartAssist was built to solve.
Can't Get Answers
Office hours don't match your schedule, and emails take days to get responses.
Confusing Rules
CC&Rs and community rules are written in dense legal language that's hard to understand.
No Transparency
Hard to know the status of maintenance requests, architectural reviews, or violation appeals.
Questions Residents Ask Every Day
SmartAssist handles the questions your management office hears most — sourced directly from your community's governing documents.
How SmartAssist Helps
24/7 AI Concierge
Ask questions like "What's my HOA fee?", "Can I paint my front door?", or "What are the rules about parking?" — get clear answers instantly, any time of day.
Resident ChatPlain Language Answers
AI translates legal jargon into easy-to-understand responses with references to the relevant governing document sections and page numbers.
Resident ChatSeamless Escalation
When the AI can't answer, it connects you directly with your community manager — no repeating your question.
Resident ChatYour Community, Always Accessible
24/7 Web-Based Chat
Residents access the AI chat from any device — no app download needed. Available around the clock. SMS/text channel coming April 2026.
Simple Verification
Verify your identity with your phone number or email address to access personalized, account-specific information.
Sourced Answers
AI answers from your community's actual documents — CC&Rs, bylaws, rules — with references to the relevant sections.
Smart Escalation
When the AI can't answer, it explicitly says so and connects you directly with your community manager — no dead ends.
Getting Answers, Simplified
Ask a Question
Open the resident portal and ask about rules, assessments, or community guidelines.
Get Your Answer
AI provides a clear answer with references to the relevant governing document sections.
Contact Management
If AI can't answer, it explicitly says so and connects you directly with your community manager.
Ready to Transform Your Community Management?
Join the community management companies already using SmartAssist to reduce staff workload, answer residents instantly, and give your team time back for the work that matters.